Recognising the Success of our Customer Support team

Recognising Success

We would like to celebrate our customer support team with kind words from you. This gives recognition and means a lot to our team. It helps us to see what you like about our customer support and if there is anything extra, we can offer.

Following all our Training & Support teams calls with all our customers you are automatically sent a feedback form, these are then shared with the member of staff. We really appreciate all the feedback given, keep them coming.

Here are just a few of the comments made by our customers.

• "Sophie is always bright and cheery and very clear in her delivery. She is very knowledgeable and is honest about anything she isn't sure of and needs to go away and check - and always follows up with an email to answer anything outstanding. We are delighted that she is our support person!"

• "Kane is reliable and always on hand to help with any questions, he is knowledgeable and uses his experiences with other customer to bring ideas to the table to help make the modules easier to understand and lighten my workload!"

• "Excellent process of having clients watch the training videos on your parallel site then meeting CSM"

• "A very good level of explanation and demonstration on how to use the system without operating at such a pace that it was difficult for us newbies to follow"

• "Excellent service. Kane is friendly, knowledgeable and is always on hand to give advice, suggestions to improve and support"

• "Market leading Customer Support, Alistair was friendly, approachable and always takes time to listen and understand our problem, I've not had a call yet, where he doesn't find a solution! Thank you"

• "We can't ask for more than Kane already provides. He's extremely helpful, and after every meeting, we have new directions to head in with the platform, based on suggestions made by Kane."

• "Always a pleasure to speak with Joe regards any issues I have. He always goes above and beyond to help you resolve the problem and he is very clear in his communication."

• "I always enjoy the sessions with Karla, She is able to explain things well and see the progress I am making. She is able to suggest improvements based on other users. Thank you Karla"

If you would like to give feedback on MY Compliance Management and to your Customer Support Manager here is the link: https://survey.zohopublic.eu/zs/AbDHCL