Frequently Asked Questions

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Legislation

Where can I see my legal register?

Who gets notifications for legislation updates?

How do I get legislation updates?

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Pricing

What's the price/cost?

Important information regarding MyCompliance Management - now part of The Access Group

Can I pay monthly?

Are there any hidden costs?

Can I pay by Direct Debit?

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General

Do I get to choose which modules I want?

What web browsers are supported on the system?

How do I delete a user?

How is my data protected and are you GDPR compliant?

Are there specific IT requirements?

Can MY Compliance Management be integrated with other systems?

What's the difference between the trial and a paid account?

Can I have it installed on my server?

Are you only in the UK?

Where is my data stored?

I couldn't find you on the top 10 of best compliance systems in google, why not?

Can I have a read only user?

Who are your customers?

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Support

Do you offer onsite training?

What support and onboarding do you offer?

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Set-up

How long does it take to set up?

Do you provide 2FA or Multi-factor Authentication

Do you offer implementation?

Is there any addition training to help me set up?

How do I make something private?

How do I create a user group?

How do I add a user?

Whats the on boarding process? How are we introduced to the system?

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Account

Can I have more than 100 users?

How much data is included with my subscription?

Can I cancel anytime?

How do I reset my password?

How can the software help people working remotely?

Do they have to have an email address to use it?

Can I use your system as an intervention tool to manage behaviours etc?

If I delete something by accident can it be retrieved?

What's the notice period if I wish to cancel my subscription with you?

Can I get my data if I leave you?

Do you have Single Sign On (SSO) available?

What happens at the end of our years subscription? Do we need to ask to be renewed?

Can I have longer than a 2 week trial?

Does my data carry on from my trial account?

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Functionality

Can I store training certificates in the system?

Does it work offline?

Can I create my own audits?

How do you keep your database of legislation up to date?

Can I customise or add my own fields?

Can I use legsilation from my country in it?

Do you provide any other legislation outside of the UK?

Is it mobile friendly?

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User-Access

Can non-users access information or report in to MY Compliance Management?

Do you have different user levels?

I have more people I need to have access to my system but they don't need access to everything.. How do we do this?

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Risks

Do you have any generic risk assesments included?

Can I copy a risk register?

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Substance-Database

Can you attach substances from the database to a risk assessment?

Do you have the ability to add COSHH data sheets to the system?

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Actions

Can I escalate an action?

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Aspects

Can I delete an aspect register?

Can I copy an aspect register?

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Audits

How do you delete part of an audit imported from Library or edit the criteria?

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Assets

Can I add users to get asset alerts?

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Incidents

Can I delete an incident?

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Requirements

Can I change the owner of a requirements register?

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Training-Manager

Can standard users add their own training?

Is it possible to change the email notification settings for training expiry reminders?

Can I change the surname of a user or trainee?

How do I flag an employee as left the company in Training module?

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Contractor-Management

Where can I store my contractors training records?

Will it remind me when a contractors requirement is due to expire?

Can I give my contractors access to upload their documents?

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Documents

Can i link to a SharePoint document that i have created?

Where can I manage my documents?

What files can I upload?

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Mobile-Apps

What version of Android and IOS do you support on Mobile Apps